A unique course offering professionals the tools and skills to climb the career ladder in hospitality. The ideal way to develop your leadership skills and gain a deeper understanding of how hotel businesses work today. With its focus on the operational and strategic departments in a hotel, you will learn best practice in vital areas such as rooms, food and beverage, marketing, HR, and technology. In addition, students will examine hospitality trends here in Ireland, as well as in the United Kingdom and across Europe.
COURSE LENGTH:
COURSE STRUCTURE:
- Introduction to the Hospitality Sector
- Principles of Hospitality Management
- Health & Safety
- Food and Beverage & Culinary Studies
- Rooms Management & Reservations
- Leading A Hotel Team
- Human Resources (HR) For Your Team
- Customer Service & Customer Experience
- Hotel Marketing & Social Media Management
- Hospitality Technology
- Hotel Sales & Revenue Management
- Strategic Hospitality Management
STUDY OPTIONS:
Part Time
1 x 3 hour live online evening class per week over 12 weeks
SUMMARY:
Hospitality is one of the world’s fastest-growing industries. Competition is fierce, expectations are high, and innovation is essential. With a blend of theory and practical applications, this course will prepare students for a variety of supervisory positions within the hospitality industry – whether you want to focus on food and beverage, rooms division, or general management.
Learn how the different departments and divisions within a hotel function interact to deliver a first-class service to guests. You will cover some of the core operational responsibilities that keep a hotel running smoothly, for example running a social media campaign, fire safety training, revenue management, or using standard operating procedures (SOPs).
In addition, you will reflect on your role as a leader and explore concepts such as leadership styles, effective communication, dealing with team members performance issues, and strategic management. By the end of the course, you will know what it takes to deliver excellent service, problem solve day-to-day issues in the hotel, and work confidently with other managers in the business.
Learners taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journal articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Business week and Forbes Magazine, to supplement your learning and assignments.
CAREER OPPORTUNITIES:
This course will allow you to position yourself for leadership roles in operational or strategic departments in a hotel. Giving you a thorough grounding in how hotels work on a day-to-day basis, you will be able to demonstrate knowledge and skills in key areas such as health and safety or human resources, displaying an understanding of industry best practice and innovation in Ireland and abroad. The concepts and strategies learnt on this course will give you the confidence to problem solve effectively when faced with operational issues.
ASSESSMENT AND CERTIFICATION
This course is assessed through a weekly action learning log (worth 40% of your assessment) and a written essay of around 3,000 words (worth 60% of your assessment). Your learning log will reflect on the studied material in the form of a journal analysing the material from the class and showing how it relates to your role. The essay will take one topic from the course and outline in detail how you would apply its principles within your current workplace or role to address a business problem or exploit an opportunity.
Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You’ll also be able to add the certification to your LinkedIn profile to demonstrate your achievement to your network as well as recruiters and potential employers searching for individuals with your skills and experience.
This course is not on the National Framework of Qualifications.
LEARNER PROFILE:
This course is suitable for someone who works in hospitality and has an eye on moving into a supervisory/management role or an entrepreneur thinking of starting a hospitality business. It would also suit a professional who is already in a management role and looking to jump into the sector. Experience working in hotels isn’t essential, but you should have a real interest in this area. With a focus on operations and team management, this course doesn’t look at using specific software packages, accounts and budgeting, engineering and maintenance, or menu development.
