Unlock your potential by harnessing the power of effective communication. This comprehensive course will equip you with all the essential tools needed for success in the workplace, from designing and delivering impactful meetings to developing effective networking strategies and mastering the nuances of written communication. Additionally, you will explore cutting-edge AI tools that enhance business communication, helping you streamline processes, and improve overall efficiency.
AI Enhanced
This course has been updated to include the latest AI tools & industry insights
COURSE LENGTH:
COURSE STRUCTURE:
- Communication: Setting the Context
- Your Communication Style: Understand It, Adapt It
- Essential Non-Verbal Communication: Body Language & Emotional Intelligence
- Written Communication: Let’s Get Technical
- Working Relationships: The Tools of Rapport & Networking
- Multicultural Teams: Culturally Aware Communication
- Impactful Meetings: Designing & Delivering Engaging Meetings
- Influencing & Persuasive Delegation
- Managing Conflict: How to Disagree ‘Agreeably’
- Powerful Presentations: Delivering Your Best
- The Science & System Of Effective Goal Setting
- Skills Demonstration: Presentation, Reflection & Feedback
STUDY OPTIONS:
Part Time
1 x 3 hour live online evening class per week over 12 weeks
SUMMARY:
This highly interactive and practical course will support you as you explore your communication choices and adapt your communication style to get the most from others. You will learn about the principles and tools of effective communication, and explore the personal qualities and skills needed to communicate in a professional context.
Looking at verbal, non-verbal, and written communication, you will cover practical areas such as delegating, meetings, and networking. You’ll explore the causes of conflict and look at resolution strategies. With virtual and hybrid working becoming part of organisational cultures worldwide, you will learn how to leverage the power of communication to build productive and happy workplaces.
You will be given lots of opportunity to apply your learning in a personal or professional capacity. This includes looking at your own professional development to include goal setting, action planning, implementation, ongoing review, and personal initiative. At the end of the course, you will be given constructive feedback on a short presentation you have prepared. Learners taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journal articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.
CAREER OPPORTUNITIES:
Anyone can benefit from improved communication skills, no matter their role, level, or industry. A certification proving your communication abilities can help you progress in your career. In particular, this course will allow you to confidently outline concrete communications skills such as a) adapting your communication style to get the most from others, b) diagnosing and handling conflict, c) planning, structuring, and delivering powerful reports and presentations.
ASSESSMENT AND CERTIFICATION
This course is assessed through an action learning journal (60%) and a video presentation skills demonstration (40%). The action learning journal consists of worksheets completed each week, referencing the content and ideas covered during the sessions. The final length should not exceed 3,500 words. The video presentation (pre-recorded, five minutes long with a maximum of eight slides, plus a two-minute Q&A) can be on a topic of your choice that relates directly to a subject covered during the course.
Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You’ll also be able to add the certification to your LinkedIn profile to demonstrate your achievement to your network as well as recruiters and potential employers searching for individuals with your skills and experience.
This course is not on the National Framework of Qualifications.
LEARNER PROFILE:
This course is for any professional interested in human behaviour and learning the tools of communication. You may be at a point in your career when influencing others is increasingly important. Or you may find you are unable to connect with certain colleagues and not understand why. Some professional understanding and experience of the course themes is recommended to ensure maximum learning and practice opportunities.
